PCI Broadband

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5770 Flintridge Dr. Suite 100 Colorado Springs, CO 80918

Using Authenticated Sending (SMTP-Auth) with Email
On 11/7/03, PCI activated authentication checking for sending email. This means that PCI's email servers are capable of checking your userid/password when sending email -- just like when you check email. Whether the email server requires a valid userid/password is completely dependent on whether you configure your email program (Outlook, Eudora, etc...) to use this feature. It does not affect any settings on the web-based email.

This new feature is intended for customers who access PCI's email server to send email when they are not on a direct PCI network. That includes traveling customers using iPass or National Dialing, and customers who check email from a non-PCI connection. In the past, these customers were required to check email before they could send (POP-before-send.)

We will be removing the POP-before-send mechanism on 1/5/04. Any customer who uses a foreign IP, must reconfigure their email program to use the the userid/password authentication method. In addition, all users should change their SMTP server to 'smtp.pcisys.net'. We will have information on how to configure the various email servers soon.

Problems Sending Email?
Based on our logs, it appears that some customers have always had the authentication method enabled on their email program. For many, they will not notice a change, but it is possible that you have misconfigured the userid portion. In this case, you may not be able to send email (even from a local PCI connection) until you reconfigure the correct userid/password or reconfigure to not use authentication.

Configuring your mail client for SMTP-Auth:
Below are specific instructions for configuring the most popular mail software packages for SMTP-Auth.

Windows email software: MS Outlook Express (5 and 6), MS Outlook 98 and 2000 Outlook 97 not supported MS Outlook XP/2002 Netscape 3.x not supported Netscape 4.73 and higher Netscape 6/7 (Mozilla 1.x) Eudora 3.x & Lite are not supported Eudora 4.x & 5.x

Macintosh email software: MS Outlook Express Mac OS X Mail Netscape 6/7 (Mozilla 1.x) Eudora 5.x

1. From the Outlook Express "Tools" menu, choose "Accounts".
2. Click the index-tab labeled "Mail".
3. Click to highlight your PCI email account, and click "Properties".
4. Click the "Servers" index-tab.
   • In the "Server Information" section, make sure "Outgoing mail (SMTP)" is set to smtp.pcisys.net
   • In the "Outgoing Mail Server" section, check the box for "My server requires authentication".
5. Click the "Settings..." button.
   If your incoming mail server is a PCI server too, you can check "Use same settings as my incoming mail server". Otherwise, check "Log on using", and type your PCI mail account username and password here.
   Click "OK".
6. Click "OK" to return to "Internet Accounts", and close the window.

1. From the Outlook "Tools" menu, choose "E-mail Accounts".
2. Choose "View or change existing e-mail accounts". Click "Next".
3. Click to highlight your PCI email account, and click "Change".
4. In the "Server Information" section, make sure "Outgoing mail server (SMTP)" is set to smtp.pcisys.net
5. Click the "More Settings..." button.
   Now click the "Outgoing Server" index-tab.
   Put a check in "My outgoing server requires authentication".
   if your incoming mail server is a PCI server too, you can check "Use same settings as my incoming mail server". Otherwise, check "Log on using", and type your PCI mail account username and password here.
   Click "OK".
6. Click "Next", and then "Finish".

1. Open Netscape.
2. From the Edit menu, select Preferences.
3. Select Mail & Newsgroups on the left side of the Preferences dialog box, then click the plus sign beside Mail and Newsgroups to expand the tree. Select Mail Servers from the expanded listing.
4. In the box labeled Outgoing Mail (SMTP) server, enter smtp.pcisys.net:25 Important: In the line above, please note the colon (:) must be followed by the number 25.
5. In the Outgoing mail server user name field, enter your PCI user name.

1. Start from your "Mail & Newsgroups" window in Netscape or Mozilla.
   If you're starting in the Web browser window, just go to the "Window" menu and select "Mail & Newsgroups".
   (In Netscape 6 only, it's the "Tasks" menu.)
2. From the Mail & Newsgroups window, go to the "Edit" menu and select "Mail & Newsgroups Account Settings".
   A new window will appear.
3. Click "Outgoing Server (SMTP)" to highlight it.
   (This will be in the list on the left side.)
4. On the right side, put a check in "Use name and password".
   Type your PCI mail account username in the "User Name" field.
5. Click "OK".

1. From the Eudora "Tools" menu, choose "Options".
2. Select "Sending Mail" from the list on the left side.
   Under "Sending Mail", on the right side:
   • Make sure "SMTP Server" is set to smtp.pcisys.net
   • "Allow authentication" must be checked. If it's not, click to check it.
3. Click "OK".

1. From the Outlook Express "Tools" menu, choose "Accounts".
2. Click the index-tab labeled "Mail".
3. Click to highlight your PCI email account, and click "Edit".
4. In the "Sending mail" section, make sure your "SMTP server" is smtp.pcisys.net
5. Click where it says "Click here for advanced sending options".
   Check "SMTP server requires authentication".
   If your "Account ID" under "Receiving mail" is your PCI mail account, you can leave "Use same settings as incoming mail server" checked. Otherwise, click "Log on using" and enter your PCI mail account ID and password.
6. Close the "Advanced options" windowpane, and click "OK".
7. Close the "Accounts" window.

1. From the Mail program's "Mail" menu, choose "Preferences".
   A new window will appear, entitled "Accounts".
   (If it doesn't say "Accounts", click the Accounts icon.)
2. Click to highlight your PCI email account, and click "Edit".
   Make sure "Outgoing Mail Server" says "smtp.pcisys.net".
3. Click "Options..."
   • Change "Authentication" to "Password".
   • Type your PCI mail account username in "User Name".
   • If you wish, type your password.
   • Click "OK".
4. Click "OK" to return to your list of accounts, and close the window.

1. Start from your "Mail & Newsgroups" window in Netscape or Mozilla.
   If you're starting in the Web browser window, just go to the "Window" menu and select "Mail & Newsgroups".
   (In Netscape 6 only, it's the "Tasks" menu.)
2. From the Mail & Newsgroups window, go to the "Edit" menu and select "Mail & Newsgroups Account Settings".
   A new window will appear.
3. Click "Outgoing Server (SMTP)" to highlight it.
   (This will be in the list on the left side.)
4. On the right side, put a check in "Use name and password".
   Type your PCI mail account username in the "User Name" field.
5. Click "OK".

1. From the Eudora "Special" menu, choose "Settings".
2. Select "Sending Mail" from the list on the left side.
   Under "Sending Mail", on the right side:
   • Make sure "SMTP Server" is set to smtp.pcisys.net
   • "Allow authorization" must be checked. If it's not, click to check it.
3. Click "OK".