PCI Broadband

Your Hometown Internet Service Provider
5770 Flintridge Dr. Suite 100 Colorado Springs, CO 80918

PCI Broadvoice FAQ's

911 Notice

911 Service on VOIP phones is registered to the mailing address that you provide when you sign up for service.  This is important because you can take the VOIP ATA locations.  When you dial 911, authorities will be sent to the registered address, which may not be where you are at the time.  You can be held liable for sending police or emergency persons to the wrong location if you do not notify them you are at an alternate location.

• What is VOIP?  VOIP stands for Voice Over Internet Protocol.  Your voice conversation is transmitted over the internet just like sounds from a webpage.

• Can I use VOIP?  Anyone with a broadband connection can use VOIP.

• Is there a minimum bandwidth needed?  VOIP uses 78k so most connections faster than dialup will work.

• What is an in network call?  Any call placed to any other PCI Broadvoice customer is in our network.

• How's the quality?  Of course we'll say it's just fine.  VOIP is new to residential customers but has been used by large phone companies for many years.  Because voice traffic only uses 78k of bandwidth, broadband connections provide more than enough for clear communications.

• Can I have multiple phone lines?  Yes, for a small fee you can.  You may need to upgrade the VOIP device you're using to a two line model.

• Are there any hidden fees or taxes?  There are no hidden fees.  Some cities choose to tax services and that my apply to you.  The VOIP ATA (Analog Telephone Adapter) is $59.95 plus shipping and tax.

• Are State to State long distance calls free?  In the VOIP world a local and long distance call costs the same so there is no additional fee for calls anywhere in the U.S.  There is an additional fee for International calls, and if you exceed your base minutes there is a 3.5 cent charge for both local and long distance calls.

• How often do customers experience service interruptions?  PCI has just started offering VOIP service recently and therefore do not have a lot of data to draw from.  Internal testing has been going on for months and there has not been any downtime observed to date.

• Can I bring my VOIP ATA to other locations for use?  Yes.  Your VOIP ATA will function on any broadband connection but there are variables such and network configurations, firewalls, and hotel switchboards that may affect or even prohibit use.  Also see the 911 notification.

• Will my fax machine work over VOIP?  No.  That technology is being developed.

• Will I keep my phone number.  You can if you'd like to.  You can fill out a form that will 'port' your phone number to your new phone service with us.  It takes about two weeks and you will have a temporary phone number during that time.  That temporary number will not have 911 capabilities.

• Can I have an unlisted phone number?  Yes.  Just let us know when you place the order what you'd like to have listed.  Name only, name and address, or nothing.

• What happens if my internet connection goes down?  Since the VOIP system works over your internet connection, if the connection goes down so does your ability to make and receive phone calls.

• Does the line out from the ATA have to go into a phone or the wall jack?  The most simple way is to go directly into a phone.  There are expandable cordless phone systems that allow up to 8 handsets.  In some cases, depending on your home wiring, you may be able to plug the line into a wall jack and make all of the house's jack's available for use.  We cannot guarantee this configuration will work.